Urraca Belgrane

Introduction

At Urraca Belgrane, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our AR game development educational platform and services.

We operate under Kosovo's Data Protection Law, which aligns with EU GDPR standards, ensuring your personal data receives the highest level of protection. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information to provide better educational experiences and improve our AR game development training programs.

Personal Information

Name, email address, phone number, and educational background when you register for courses or contact us for information about our programs.

Learning Progress Data

Course completion rates, assignment submissions, project files, and performance metrics to track your educational journey and provide personalized feedback.

Technical Information

IP address, browser type, device information, and usage patterns to ensure our platform works effectively and securely for all learners.

Communication Records

Messages exchanged through our platform, support tickets, and feedback submissions to maintain quality educational support and continuous improvement.

How We Use Your Information

Your personal data serves specific educational and administrative purposes:

Educational Services

Delivering course content and tracking your learning progress through our AR game development curriculum
Providing personalized feedback on projects and assignments to enhance your learning experience
Facilitating communication between instructors and students during collaborative projects
Issuing certificates and maintaining records of completed coursework for your professional development

Platform Improvement

Analyzing usage patterns to enhance course content and delivery methods
Identifying technical issues and improving platform performance
Developing new features based on student feedback and learning outcomes

Communication and Support

Responding to inquiries about courses, enrollment, and technical support
Sending important updates about course schedules, new programs, and platform changes
Providing career guidance and industry connections within the AR development community

Data Sharing and Third Parties

We limit data sharing to essential educational and operational needs:

Educational Partners

We may share relevant project work and progress information with industry partners who provide mentorship, internship opportunities, or real-world project experiences. This sharing requires your explicit consent and focuses on career development opportunities.

Service Providers

Technical service providers help us maintain our platform, including cloud hosting services, email communication systems, and educational software integrations. These providers are contractually bound to protect your information and use it only for specified services.

Legal Requirements

We may disclose information when required by Kosovo law, court orders, or to protect the safety and rights of our students and staff. Such disclosures are made only when legally necessary and in compliance with applicable privacy laws.

Your Rights and Choices

Under Kosovo's data protection laws, you have comprehensive rights regarding your personal information:

Access and Portability

Request a complete copy of all personal data we hold about you
Receive your data in a structured, machine-readable format for transfer to other services
Access your learning history, project submissions, and progress records at any time through your student portal

Correction and Updates

Update your personal information, contact details, and preferences through your account settings
Request correction of any inaccurate or incomplete information in your educational records
Modify communication preferences for course updates and promotional materials

Deletion and Restriction

Request deletion of your personal data, subject to our legal obligations to maintain educational records
Restrict processing of your data for specific purposes while maintaining your access to educational services
Object to processing for marketing purposes while continuing to receive essential course communications

To exercise these rights, contact our privacy team using the information provided below. We respond to all requests within 30 days and provide clear explanations of any limitations based on legal requirements.

Data Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.

Access Controls

Role-based access ensures only authorized staff can access student data, with regular reviews of access permissions.

Regular Audits

Quarterly security assessments and vulnerability testing help maintain robust protection against emerging threats.

Staff Training

All team members receive ongoing privacy and security training to ensure proper handling of personal information.

We maintain backup systems with the same security standards and have incident response procedures to address any potential data breaches promptly and transparently.

Data Retention Periods

We retain personal information only as long as necessary for educational and legal purposes:

Retention Schedule

Course Progress Data

Maintained throughout enrollment and for 2 years after course completion for certification purposes

Project Submissions

Kept for 3 years to support portfolio development and potential employer verification

Communication Records

Stored for 1 year after last contact for support continuity and service improvement

Technical Logs

Automatically deleted after 90 days unless needed for security investigations

Educational records required for certification and accreditation may be retained longer in accordance with Kosovo's educational regulations. You can request early deletion of non-essential data at any time.

International Data Transfers

Our primary servers are located within Kosovo and the EU region to ensure your data remains subject to strong privacy protections. When we use services from providers outside this region, we implement additional safeguards:

Standard contractual clauses approved by the European Commission
Adequacy decisions recognizing equivalent privacy protection in destination countries
Additional technical and organizational measures to maintain data security during any transfers

We regularly review all international data processing arrangements to ensure continued compliance with Kosovo and EU privacy standards.

Cookies and Tracking

Our platform uses cookies to enhance your learning experience and maintain essential functionality:

Essential Cookies

Required for basic platform operation, including login sessions, course progress tracking, and security features. These cannot be disabled without affecting core functionality.

Analytics Cookies

Help us understand how students use our platform to improve course delivery and identify technical issues. You can opt out through your browser settings or our cookie preference center.

Preference Cookies

Remember your settings, language preferences, and personalization choices to provide a customized learning experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some platform features but won't prevent access to core educational content.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our data processing practices. Notable changes include:

New educational services or partnerships that affect data collection
Changes in Kosovo or EU privacy laws requiring policy updates
Technical improvements to our platform that enhance privacy protection
Student feedback requesting clarification of specific practices

We provide 30 days advance notice of material changes through email and prominent platform notifications. Continued use of our services after the notice period indicates acceptance of updated terms.

Privacy Policy